Order Cancellation Policy

Last Updated: October 29, 2026

At Calvynex, we strive to process every order accurately and efficiently. If you need to cancel or modify an order for blankets, throws, bed blankets, or other home textile products, please review the following policy.

1. Order Cancellation Requests

Customers may request to cancel an order by contacting our customer service team as soon as possible after placing the order.

Cancellation requests are generally eligible for consideration before the order enters processing. Once an order has entered processing, we cannot guarantee that the cancellation request can be accommodated.

Please include your order number and the email address used to place the order when submitting a cancellation request.

2. Orders That Have Been Shipped

Once an order has been shipped, it can no longer be canceled.

If you no longer wish to keep an item after shipment, you may request a return in accordance with our Return and Refund Policy. Eligible returns must meet the applicable return conditions.

3. Refunds for Canceled Orders

If your cancellation request is approved after payment has been collected, the applicable refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If an order is canceled before payment is completed, no refund will be necessary.

4. Order Modifications

If you need to change your shipping address, product selection, or other order details, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order enters processing or shipping. However, changes cannot be guaranteed once fulfillment has begun.

Customers are responsible for ensuring that all order details and shipping information are accurate at checkout.

5. Orders Canceled by Calvynex

In certain circumstances, we may need to cancel an order due to product unavailability, payment authorization issues, suspected fraudulent activity, incorrect pricing, or other legitimate operational reasons.

If payment has already been collected for an order canceled by us, an applicable refund will be issued to the original payment method. We will notify you when reasonably possible.

6. Promotional Orders and Special Circumstances

Orders placed during promotional periods or other special sales are subject to this cancellation policy unless additional terms are clearly provided at the time of purchase.

Nothing in this policy limits any cancellation, refund, or other rights that customers may have under applicable consumer protection laws.

7. How to Request a Cancellation

To request an order cancellation or modification, please contact our customer service team using the information below. Providing your order number will help us locate your purchase and review your request more quickly.

8. Contact Information