Privacy policy

Last Updated: October 29, 2026

At Calvynex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or communicate with our customer service team.

By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable privacy laws.

1. Information We Collect

We may collect the following types of information when you visit our website or place an order:

  • Personal Information: Your name, email address, phone number, billing address, and shipping address.

  • Order Information: Products purchased, order details, payment status, transaction information, and return or refund requests.

  • Payment Information: Payment details necessary to process transactions. Payments may be handled by third-party payment providers, and we generally do not store complete payment card details on our servers.

  • Technical Information: Your IP address, browser type, device information, operating system, and website usage data.

  • Communication Information: Information you provide when contacting us with questions, feedback, or customer service requests.

2. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • Processing and fulfilling orders.

  • Arranging shipping and providing delivery updates.

  • Managing returns, refunds, exchanges, and cancellations.

  • Responding to customer inquiries and providing support.

  • Processing payments and preventing fraudulent transactions.

  • Maintaining, improving, and securing our website.

  • Sending order confirmations and other essential service communications.

  • Sending promotional communications where permitted by law and subject to your preferences.

  • Complying with applicable legal, tax, accounting, and regulatory requirements.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to improve website functionality, remember preferences, understand visitor activity, and support advertising where applicable.

These technologies may collect information about your browsing behavior and interactions with our website.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features.

4. How We Share Your Information

We do not sell your personal information in exchange for money. We may share information with trusted third parties when necessary to operate our business, including:

  • E-commerce Platforms: To host and operate our online store.

  • Payment Providers: To process payments and help prevent fraudulent transactions.

  • Shipping Providers: To deliver orders and provide tracking information.

  • Technology and Analytics Providers: To maintain website functionality, analyze performance, and improve customer experience.

  • Customer Service Providers: To help us respond to inquiries and manage customer requests.

  • Legal and Regulatory Authorities: When disclosure is required by law or necessary to protect our legal rights.

Third-party service providers may process information according to their own privacy policies and applicable legal obligations.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable laws.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of certain personal information, subject to legal and business recordkeeping requirements.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing emails by using the unsubscribe link included in those messages.

  • Ask questions or submit complaints about how your personal information is handled.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

8. Third-Party Links

Our website may contain links to third-party websites or services. These external websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before sharing personal information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally permitted to provide it under applicable law. If we learn that personal information has been collected from a child in circumstances where such collection is prohibited, we will take appropriate steps to address the situation.

10. International Data Processing

Some of our service providers may process or store personal information outside your province or country, including in jurisdictions where privacy laws may differ from those in your location.

Where required, we take appropriate steps to ensure that personal information is handled in accordance with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

  • Store Name: Calvynex

  • Email: info@calvynex.us

  • Phone: +1 819-213-6994

  • Address: 61 Rue de Drapeau, 25, Gatineau, QC J8T 5Z9, Canada

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

We are committed to handling your personal information responsibly and working to maintain your trust when you shop with Calvynex.