Refund policy

Last Updated: October 29, 2026

At Calvynex, customer satisfaction is important to us. We want you to feel confident when shopping for blankets, throws, bed blankets, and other home textile products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of the delivery date. To qualify for a return, items must meet the following conditions:

  • Products must be unused, unwashed, and in their original condition.

  • Items must be returned with their original packaging, tags, and accessories, where applicable.

  • Proof of purchase or a valid order number must be provided.

  • Products must not show signs of use, damage caused by the customer, or improper care.

For hygiene and product-quality reasons, certain items may not be eligible for return if they have been used, washed, or are otherwise unsuitable for resale, except where required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer service team at info@calvynex.us with the following information:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photos of the product, if it is damaged, defective, or incorrect.

Our team will review your request and provide return instructions if the return is approved. Please do not send items back before receiving return authorization and instructions.

3. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons not caused by Calvynex, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. After reviewing the issue, we will provide appropriate assistance and explain the available return or replacement options.

Original shipping fees, including any shipping charges paid at checkout, are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible and include your order number, a description of the issue, and clear photos where applicable.

We will review the information and work with you to determine an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for us to process an approved refund. Additional time may be required for your bank or payment provider to post the funds.

If your refund has not appeared after the expected processing period, please contact us for assistance.

6. Exchanges

If you wish to exchange a blanket, throw, or bed blanket for another item, please contact our customer service team. Exchanges are subject to product availability and approval.

If an exchange cannot be arranged, we may offer a return and refund in accordance with this policy.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have not entered processing or shipping may be eligible for cancellation.

Once an order has been shipped, it generally cannot be canceled. In such cases, you may request a return in accordance with our return policy.

8. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

  • Products that have been used, washed, or damaged after delivery.

  • Items returned without prior authorization, where authorization is required.

  • Products missing essential original packaging or components.

  • Final-sale items clearly identified as non-returnable at the time of purchase.

This section does not limit any rights customers may have under applicable consumer protection laws.

9. Contact Information

If you have questions about returns, refunds, or exchanges, please contact us:

  • Store Name: Calvynex

  • Email: info@calvynex.us

  • Phone: +1 819-213-6994

  • Address: 61 Rue de Drapeau, 25, Gatineau, QC J8T 5Z9, Canada

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

We appreciate your understanding and the opportunity to resolve any concerns. Thank you for choosing Calvynex for your home textile needs.